Location: Hybrid. Office locations in London, Cambridge and Norwich
Salary: Competitive, based on QTS average salaries and years of experience
Type: Full Time
Team: Teaching & Learning
Supported by: Deputy Head of Teaching and Learning
Position start date: Accepting applications for Spring to Summer 2024 start dates.
Who are we and what drives us?
Bedrock Learning is an innovative education technology organisation, transforming learning through literacy. Our cutting-edge platform teaches and helps hundreds of thousands of users every single day.
We are ranked as the UK’s number one solution in primary and secondary schools, our NPS is market-leading and teachers say that our platform benefits the widest population of school learners. Schools and parents rely on our impactful solutions to improve literacy and transform learner outcomes.
We are committed to each and every one of our customers, whether they’re completing a grammar quiz, reading a performance analysis report or asking us a question via support.
Our inquisitive culture drives our innovation and ensures we deliver maximum value for our users, which makes Bedrock Learning a rewarding and exhilarating place to work.
At Bedrock Learning, we share your unyielding passion for education and your unwavering commitment to helping teachers and improving outcomes for young people. Every day, you'll be driven by this shared purpose, using your expertise to coach, train, problem solve, and strategise, all with the goal of empowering schools to become Bedrock Learning power users.
Your deep insights into teaching and learning will enable you to go above and beyond as you support teachers and school leaders. You'll have the unique ability to super serve their needs, fostering enduring relationships and facilitating excellent product engagement. In doing so, you'll not only create value for platform users and our organisation, but also contribute to the longstanding impact on learners' lives.
Drawing upon the latest educational research and trends, you'll harness the power of knowledge to optimise schools' literacy outcomes. Your dedication to educational research and outcomes will form the bedrock of your own writing and resource production, as you guide and inspire schools to transform the lives of their learners.
Together, we can affect massive transformation in education. Let us continue our shared journey to improve literacy for all students, regardless of their background or circumstances.
What you'll be doing
As a Bedrock Learning Teaching and Learning Consultant, your role will be crucial in analysing your schools' data to build an impactful customer support strategy. You'll take the time to get to know the details of the culture and structure of the schools you serve, ensuring that your training and support are tailored for maximum impact.
Your customer insights and innovative suggestions will be vital in contributing to the development of our products. By continuously sharing your findings with the product department, you'll help refine and improve our offerings, delivering enduring value for the schools we serve.
Every single day, you'll be planning, adapting, reflecting, learning, teaching, sharing and building upon your wealth of knowledge and experience. We encourage you to stay up-to-date and to explore the latest educational thinking to ensure that you can maximize our impact.
Building meaningful relationships with educational thinkers and school leaders will be an essential part of your role. As we strive to improve literacy for all students, regardless of their background or circumstances, we understand the importance of collaboration. Your ability to engage in meaningful conversations and build partnerships will be critical to our collective success.
Roles and responsibilities
- Customer Success
- Customer support
- Product growth
- Building and maintaining customer relationships
- Product knowledge
- Understanding customer needs
- Customer retention
- Account management
- Customer advocacy
- Monitoring customer health
- Training and coaching
- Evidence of excellent teaching and learning practice
- Proven track record of implementing Bedrock Learning in schools
- Exemplary communication skills
- Empathy and active listening
- Relationship building
- Productive and organised
Your health and wellbeing
- 4-day week benefit
- Comprehensive private medical cover for you, your partner and your children including: GP services, mental health pathway, dental and optical, enhanced hospital lists and full medical cover.
- Employee assistance programme for mental health, wellbeing, financial and legal support.
- Eye examination scheme.
- Hybrid working.
- Office closure between Christmas and New Year.
- £1,000 yearly personal allowance for training and development.
- Company pension scheme.
If you like the sound of this role, but find you do not fulfil every single requirement, you might still be a great candidate. If you are a woman or a person of colour, studies show you are less likely to apply for jobs where you do not meet every requirement. Bedrock Learning is an equal opportunities employer and welcomes applications from all suitable persons regardless of their race, sex, disability, religion/belief, gender identity, sexual orientation or age.